•??????????? Production tickets Investigation?
•???????????Perform health-check on Prod websites
•??????????? Perform Root Cause Analysis (RCA) for incidents on periodic basis and implement RCA findings
•??????????? Maintain Standard Operating Procedure (SOP) ?and Runbook documents
•??????????? Submit infrastructure support tickets to Adobe.
•??????????? Support Release Management activities
•??????????? Provide Support for Weekly releases
•??????????? Process Improvements between AEM/Imperva/Commerce call flows
•??????????? Create and maintain Knowledge Database (Known Error Database) for quick resolution
•??????????? Identify repeatable tasks and look for opportunities to automate
•??????????? Understanding the architecture and mentoring the team on AEM???????????
•??????????? On-call support on Weekend and Holidays
•??????????? Weekly meetings with Adobe and Development to review KPI
•??????????? Performance Review - Infrastructure performance review & Application performance review