Job Title: Salesforce Admin
Location: Addison , TX
Visa: NO
OPT/ CPT
Years of experience: 5+ years
KEY DUTIES
& RESPONSIBILITIES:
·
Serve as primary system administrator for the
Salesforce.com environment
·
Handle all basic administrative functions
including user account maintenance, reports and dashboards, workflows and other
routine tasks
·
Complete regular internal system audits and
prepare for upgrades
·
Manage Salesforce.com data feeds and other
integrations
·
Coordinate the evaluation, scope and completion
of new development requests.
·
Work with our institutional management team to
establish suitable processes to support administrative, development, and change
management activities
·
Assist in training of new users, and grow the
Salesforce.com skill set across the organization
·
Effectively act as the liaison between our
users, vendors and the application development teams
·
Work independently with members of the user
community to define and document development requirements
SKILLS REQUIRED:
·
Excellent interpersonal management skills and a
positive attitude
·
Demonstrated ability to meet deadlines, handle
and prioritize simultaneous requests, and manage laterally and upwards
·
Creative and analytical thinker with strong
problem-solving skills
·
Must demonstrate exceptional verbal and written
communication skills
·
Must demonstrate ability to communicate
effectively at all levels of the organization
·
Ability to critically evaluate information
gathered from multiple sources, reconcile conflicts, decompose high-level
information into details, abstract up from low-level information to a general
understanding, and distinguish user requests from the underlying true needs
·
Ability to assess the impact of new requirements
on Salesforce.com and all upstream and downstream applications, systems and
processes
EXPERIENCE REQUIRED:
·
Minimum 5+ years of experience as a
Salesforce.com administrator
·
Saleforce.com Admin (ADM201 and ADM211)
certified
·
Sales Cloud, Service Cloud and Developer
certifications preferred
·
Proven ability to design and implement new
processes and facilitate user adoption.
·
Strong understanding of the platform, with the
ability to build custom apps and objects, formula fields, workflows, custom
views, and other content of intermediate complexity
·
Strong understanding of Salesforce.com best
practices and functionality
·
Strong data management abilities
·
A documented history of successfully driving
projects to completion
·
A demonstrated ability to understand and
articulate complex requirements
·
Experience with nonprofit processes preferred
·
Previous experience working in a SCRUM or agile
environment preferred