Job Detail

Job Title: Salesforce Admin

 Location: Addison , TX

 Visa: NO  OPT/ CPT

 Years of experience: 5+  years

KEY DUTIES & RESPONSIBILITIES:

·         Serve as primary system administrator for the Salesforce.com environment

·         Handle all basic administrative functions including user account maintenance, reports and dashboards, workflows and other routine tasks

·         Complete regular internal system audits and prepare for upgrades

·         Manage Salesforce.com data feeds and other integrations

·         Coordinate the evaluation, scope and completion of new development requests.

·         Work with our institutional management team to establish suitable processes to support administrative, development, and change management activities

·         Assist in training of new users, and grow the Salesforce.com skill set across the organization

·         Effectively act as the liaison between our users, vendors and the application development teams

·         Work independently with members of the user community to define and document development requirements

SKILLS REQUIRED:

·         Excellent interpersonal management skills and a positive attitude

·         Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests, and manage laterally and upwards

·         Creative and analytical thinker with strong problem-solving skills

·         Must demonstrate exceptional verbal and written communication skills

·         Must demonstrate ability to communicate effectively at all levels of the organization

·         Ability to critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs

·         Ability to assess the impact of new requirements on Salesforce.com and all upstream and downstream applications, systems and processes

EXPERIENCE REQUIRED:

·         Minimum 5+ years of experience as a Salesforce.com administrator

·         Saleforce.com Admin (ADM201 and ADM211) certified

·         Sales Cloud, Service Cloud and Developer certifications preferred

·         Proven ability to design and implement new processes and facilitate user adoption.

·         Strong understanding of the platform, with the ability to build custom apps and objects, formula fields, workflows, custom views, and other content of intermediate complexity

·         Strong understanding of Salesforce.com best practices and functionality

·         Strong data management abilities

·         A documented history of successfully driving projects to completion

·         A demonstrated ability to understand and articulate complex requirements

·         Experience with nonprofit processes preferred

·         Previous experience working in a SCRUM or agile environment preferred