Job Detail

Job Title: Managed Services PM

Location: Kalamazoo, MI

Work Authorization:  CITIZEN AND GC ONLY

Job Description:

·        Manage the daily activities of the managed services team Improve usage of resources and increase productivity of the team

·        Act as the decision maker on technical solutions and client’s business strategy The final authority on resolution to technical issues Function as the customer’s single point-of-contact for projects.

·        Communicate with Service Delivery Manager on issues escalated by the managed services and support team

·        Communicate with all parties in a constructive manner to ensure customer expectations are met Maintain awareness of all outstanding customer issues both pre- and post-project delivery and provide status to clients as necessary Perform post-project review of all projects Interface with appropriate technical personnel for customer problems that cannot be resolved effectively

·        Provide accurate reports and metrics to company management on status and budget of on-going projects and agreements

·        Understand overall team objectives, as well as the role and function of each team member

·        Manage the development of the team by ensuring that daily tasks and activities are in line with their career interests Drive root cause problem investigation and resolution as required Ensure that risks are identified, communicated, and mitigated and that projects are delivered successfully through to production Design and maintain process documentation for the engineering/project team Manage the process of implementing change efficiently and effectively

·       Provide guidance to the sales team for prospect and client project/opportunities

Required: 6+ years of experience in a Managed Services provider as a Project Manager.