Job Detail

Build and test new features that are defect free 

Analyse existing IVR flow components and find the areas that we can improve 

Drive the resolution of problems found in existing applications 

Work with the back-end developers to create API interfaces that perform well, and can be extended easily for new functionality 

Manage and maintain source code 

Responsible for Designing, installing, implementing, and maintaining voice systems. 

Experience in Avaya Experience portal, Orchestration designer, VoiceXML, Grammar, PBX-VDNs, Speech Recognition, NLP, TTS,Conversational AI, ChatBots Google CCGI. 

Experience in Avaya BRE, Intelligent call Routing, Reporting, Call Recording, CTI and Digital Contact Center Technologies 

Experience on Omni-Channel (Chat, Co-Browse, SMS, Email, social media) 

Strong proficiency in Object oriented development (Java, Node.js, Go, Rust or .NET/C#) 

Strong proficiency with cloud services (OpenShift, Azure, AWS) 

Experience working with SQL and NoSQL DBMS (Oracle, SQL Server, Postgresql) 

Experience in Agile development, application design, software development, and testing 

Ability to balance priorities and break down complex problems to manageable chunks that can be delivered incrementally 

Ability to collaborate effectively and follow up to ensure achievement of deadlines, outcomes, and results