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Job Detail

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702 Days Ago

ClientServer Technology Solutions LLC

AEM Lead

Position: AEM Lead 

Location: Miami FL (Remote) 

Duration: Long-Term Contract

Job Descrpition:

  

Phase?  

Activities?  

Deliverables?  

Plan?  

  • Application Production Support on Abode cloud Infra  

  • Working on AEM environment setup/configurations in lower environments.  

  • Identifying infra level and application support issues, work with development teams to resolve open issues.  

  • Perform maintenance, patches in SIT  

  • Perform application administration tasks like Content deployment, Capacity planning, performance review, Security configurations.  

  • Troubleshoot Cache Maintenance Activities.  

  • Work with dev team on configuration changes  

  • Resolve open issues that are impacting revenue loss and customer experience  

  

  • Closely work with adobe for any SIT1, TST & Production issues   

  

  • Monitor New-relic statistics   

Execute?  

IT Run operations by Suneratech  

Initiate Proactive Tasks & Track SLA  

Implementation?  

•??????????? Production tickets Investigation?   

•???????????Perform health-check on Prod websites  

•??????????? Perform Root Cause Analysis (RCA) for incidents on periodic basis and implement RCA findings   

•??????????? Maintain Standard Operating Procedure (SOP) ?and Runbook documents   

•??????????? Submit infrastructure support tickets to Adobe.  

•??????????? Support Release Management activities   

•??????????? Provide Support for Weekly releases   

•??????????? Process Improvements between AEM/Imperva/Commerce call flows   

•??????????? Create and maintain Knowledge Database (Known Error Database) for quick resolution   

•??????????? Identify repeatable tasks and look for opportunities to automate  

•??????????? Understanding the architecture and mentoring the team on AEM???????????  

•??????????? On-call support on Weekend and Holidays  

•??????????? Weekly meetings with Adobe and Development to review KPI   

•??????????? Performance Review - Infrastructure performance review & Application performance review  

Guaranteed fault resolution for lower environment   

Production Support Services can accurately and quickly understand the root cause and resolve, if needed we need to engage Adobe team  

  

Offshore shift management, preparing shift schedule  

  

Bi-Weekly presentations on improvements and stabilization made on Infra side.  

  

Review Jira board and maintain SLAs on problem resolution.  

  

Out of Scope:  

Any Activities performed to Adobe Managed Services  

  

  

 

 

Get in Touch

  • Miami , Florida , USA
  • naresh.amarachinta@clientservertech.com
  • Website
  • Naresh Amarachinta
  • 7324109065
  • Contract Corp to Corp,Contract W2
  • 5

Job Industry

IT

Job Function

IT

Job Location

Miami

Skill Requirement

Mandatory Skills : AEM Developer

Nice to Have : Closely work with adobe for any SIT1, TST & Production issues

Experience

5